Shipping policy
Shipping Policy
Thank you for shopping with MRSTORE. We are committed to delivering your orders quickly, safely, and efficiently.
Order Processing Time
All orders are processed within 1–2 business days after confirmation.
Orders are not processed or shipped on:
- Sundays
- Public holidays
If we experience a high volume of orders, processing times may be slightly delayed.
Shipping Time
Estimated delivery times:
- Islamabad, Rawalpindi & Major Cities: 2–4 business days
- Other Cities & Remote Areas: 3–7 business days
Delivery times may vary depending on courier availability and your location.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Product weight/size
- Current shipping promotions
Free shipping may be available on selected products or order amounts.
Order Tracking
Once your order has been shipped, you will receive:
- A tracking number
- Courier details via email or WhatsApp
You can use the tracking information to monitor your shipment status.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan on eligible products.
Please ensure:
- Your phone number is active
- Someone is available to receive the parcel
Incorrect Address
Customers are responsible for providing accurate shipping details.
If incorrect information is provided:
- Delivery delays may occur
- Additional shipping charges may apply
Delayed or Lost Shipments
While we work with trusted courier partners, MRSTORE is not responsible for delays caused by:
- Weather conditions
- Courier service disruptions
- Natural disasters
- Incorrect customer information
If your package appears lost, contact us and we will assist you.
Damaged Packages
If your order arrives damaged:
- Take clear photos/videos immediately
- Contact us within 48 hours of delivery
We will review the issue and arrange a replacement if eligible.
International Shipping
Currently, we only ship within Pakistan.